Registration FAQs
My Registrations on the My Teams and Leagues Dashboard
Once a registration is started in TeamSnap the My Registrations section on the My Teams and Leagues Dashboard will become activated for the user. This can be accessed by logging in to the TeamSnap account of the registrant from a web browser.
Registrations Overview
The My Registrations section allows registrants to:
- View Registrations
- Print registration receipts for completed registrations
- View Team Assignment Status
- Update the credit card used for future installment payments
- Submit a payment for an existing registration
The My Pending Registrations section allows registrants to:
- Complete and/or Delete In-Progress registrations
What happens if my installment payment fails?
If you have installment payments set up, payments should process smoothly on the specified dates. Who doesn't love a set-it-and-forget-it scenario? If you do run into an installment payment failure, read on to see how it can be addressed.
Registration Installments
When a registration installment fails:
- Payment will be re-attempted three times.
- If the failure error is returned that the card is being explicitly blocked from transactions, the payment is completely locked and no further attempts will be made for that or any of the following installments for that transaction.
- Resolution: The cardholder must enter their card information as a new payment method rather than attempting to update the current method, and select to pay the installment then or ask their organization's admin to reset the registration installment dates to reset the payment attempts and future installments.
- If the installment was declined due to non-sufficient funds 3 times, processing attempts will stop until the next installment date occurs, skipping over the initially failed installment.
- Resolution: An admin for your organization would need to reset the installment date for that initially failed installment in order to get that payment installment processed.
- If the failure error is returned that the card is being explicitly blocked from transactions, the payment is completely locked and no further attempts will be made for that or any of the following installments for that transaction.
Invoice Installments
When an invoice installment fails:
- Payment will fail - currently, there will be no further attempts to process the payment
- Resolution: Cardholder can update credit card information to trigger the system to re-attempt processing
- Resolution: Admin can cancel the invoice and create a new one with the remaining invoice balance
Finish or Delete an Incomplete Registration
Started registration already? Let's pick up where you left off!
Click Finish Now on the form you need to complete!
- Login to TeamSnap from a web browser at https://go.teamsnap.com
- You must login using the same email address and password you used when you began filling in your registration form
- On the MyTeams and Leagues Dashboard go to the My Pending Registrations section.
- Click Finish Now on the form you need to complete and proceed through the registration steps
- To Delete an incomplete registration from My Pending Registrations click Delete.
Not Eligible For Fees on Registration
Organization administrators have the ability to set parameters for registration. In doing so, it helps ensure that only participants eligible for the specific program or fee on a registration are able to proceed to checkout. For example, a fee or program may only apply to participants that fall within a specified age range or gender.
If you are trying to complete a registration and you encounter an error message that says "Participant is not eligible for any options. Go back to the Info Step to ensure all information is correct." you should first try to review your information by clicking the Back To Info section. Is your birthdate correct? Is your gender correct? Verify and update your information, and proceed to the Program or Fees section again.
If you continue to encounter the same error message, you should reach out to the organization directly to have them check to make sure that you are eligible for the program or fee and that they have the registration parameters set up correctly.
Started registration already? Let's pick up where you left off!
Click Finish Now on the form you need to complete!
- Login to TeamSnap from a web browser at https://go.teamsnap.com
- You must login using the same email address and password you used when you began filling in your registration form
- On the MyTeams and Leagues Dashboard go to the My Pending Registrations section.
- Click Finish Now on the form you need to complete and proceed through the registration steps
- To Delete an incomplete registration from My Pending Registrations click Delete.
Print a Registration Receipt
Registrants have the ability to print receipts from the My Registrations section of the My Clubs & Leagues Dashboard.
To print a receipt for a TeamSnap Registration follow these steps:
- Login to TeamSnap from a web browser with the account that was used to submit the registration
- On the My Clubs & Leagues Dashboard go to My Registrations
- Click the View Receipt link for the registration
- Click the Print Receipt button
Update Credit Card for Registration Installment Payments
- Login to TeamSnap from a web browser at https://go.teamsnap.com
- On the My Teams and Leagues Dashboard go to the My Registrations section.
- Click Manage Payments
- Click Update Credit Card
- Enter credit card information
- Click Update Card
Update Invoice Installments Payment Information
This article explains how to update credit card information for invoice installments issued to members within a sports organization.
- Open your invoice either via your invoice email or if opening from your TeamSnap dashboard, skip to step 2
- Click the Update Credit Card button
- Enter updated credit card information
- Click Update Credit Card to confirm
Pay Installment Payments In Full
Want to pay your remaining installment payments in full? No problem!
- Login to TeamSnap from a web browser at https://go.teamsnap.com
- On the My Teams and Leagues Dashboard go to the My Registrations section.
- Click Manage Payments
- Click Select Payments
- Select the installment payments you'd like to pay
- Click Pay Now
What is a registration credit?
A registration credit enables your sport organization to issue credit amounts that can be applied to future registration fees in lieu of or in addition to a refund, similar to a gift card or store credit. Credits can be issued on individual participant registrations and will be applied to the registrant account. This means the account that was used to register the participant receiving the credit will also be the account that the credit is issued to and where it will be available to apply to future registration fees.
Registrants who have registered multiple participants that receive credits will be issued the combined credit amount to their account. For example, if you registered 2 children, and each of those children are issued a $50 credit, your account will be issued a $100 credit for use on a future registration. Registrants will receive an email notification any time a credit is issued to their account.
Applying Credit to Registration
Registrants who have been issued credit can then apply available credit to registration fees. Upon reaching the registration checkout page when completing a form, there will be an option to apply account credit.
- Toggle the "Apply $XX account credit" switch ON to apply the credit to your registration balance.
- Currently, the full balance of your credit will be applied when possible. If your credit balance is more than the fee amount owed, the full amount of your fees will be deducted from the available credit and you will have a remaining credit balance of whatever is left available on your account.
- If your credit balance does not cover the full fee amount, select the payment method for how you'd like to pay the remaining fees.
- For those who select to pay with an installment plan:
- If there is no custom deposit specified, credit will be applied to the balance total with any remaining fees split evenly across the installment dates.
- Example: If your installment plan is for $1000 split across 5 payments and you have a credit of $500, the remaining $500 will be split across the 5 payment dates at $100 each.
- If the credit covers the total balance, the installment plan option will be turned off.
- If there is a custom deposit specified and the credit does not cover the total balance, it will be applied first to the balance minus the custom deposit amount.
- Example 1: If your installment plan is for a $500 custom deposit plus two installment payments of $250:
500 + 250 + 250 = $1000 total
and you have a credit for $500 that you would like to apply, it will be applied to the installment amounts first and the installment plan will turned off and the $500 deposit will be due at checkout. - Example 2: From the above example, let's say your credit is for $750. Your balance due at checkout will be the remaining $250 deposit amount.
- Example 3: From the first example above, let's say your credit is for $250. Your balance due at checkout will be the full $500 deposit and the remaining fee balance after credit will be spread across the 2 installments at $125.
- Example 1: If your installment plan is for a $500 custom deposit plus two installment payments of $250:
- If there is no custom deposit specified, credit will be applied to the balance total with any remaining fees split evenly across the installment dates.